Your fundraiser is a living story, and your visuals should grow with it. Fresh images and videos show progress, highlight milestones, and remind supporters why their generosity matters. Here's how to add images and videos to your fundraiser and what to do if something isn't displaying correctly.
How Media Appears on Your Fundraiser Page
Your main image or video appears at the top of your fundraiser page. If you add additional images or videos, they display as a slideshow in the header. Visitors can click the arrows beside the main image to scroll through.
Adding More Images or Videos
To add media to your gallery:
- Log in to your GiveSendGo account
- Go to My Campaigns and open the fundraiser you want to manage
- Click Edit Campaign
- Scroll down to Campaign Gallery
- Click Upload Image to add images from your device, or Add Video to paste a video link
Supported video platforms: YouTube, Vimeo, and Rumble.
For Rumble: use the embed iframe link, not the regular video page link. The standard page link will not display correctly.
Image Requirements
To avoid upload issues, make sure your image meets these guidelines:
- File format: JPG or PNG
- Recommended ratio: 16:9
- Minimum size: 800 x 450 pixels
- Maximum file size: 5MB
If your image is too large, free tools like TinyPNG or Image Resizer can compress it before upload.
Common Issues
My video isn't showing.
- For Rumble, confirm you used the embed iframe link, not the page link
- Make sure the video is set to public on the hosting platform
- YouTube Shorts are not supported. Use a standard YouTube video link.
My images look cropped.
Use a 16:9 aspect ratio for best results. Images with other ratios will be cropped to fit the header area.
My gallery isn't visible.
Make sure you added media in the Campaign Gallery section under Edit Campaign. Media uploaded here appears in the gallery slideshow on your fundraiser page.
If you're still running into issues, Contact Us and include your fundraiser link.
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