How to Close Your Fundraiser and Refund Your Givers

Closing Your Fundraiser and Refunding Your Givers

GiveSendGo is built on generosity, and that includes refunding your givers should you need to close a fundraiser. Our support team can walk you through the process.

Close Your Fundraiser and Refund Your Givers

Reach out to us via the Contact Us button and include:
  1. Your fundraiser link
  2. A clear request to close your fundraiser and refund your givers
  3. The reason you’re closing the fundraiser

Important Notes

Fees are not refunded. Refunds don't include original processing fees or any gifts made to GiveSendGo.

Currency differences may affect refund amounts. If your fundraiser received donations in a different currency than your fundraiser currency, refunded amounts may vary slightly due to exchange rate differences at the time the refund is processed.

    • Related Articles

    • Making All Givers to Your Fundraiser Anonymous

      If you don't want giver names to appear publicly on your fundraiser page, you can automatically mark all givers as anonymous. When this setting is enabled, names will not appear in the public donations list, even if a giver chooses to show their name ...

    • Formatting Your Fundraiser Story

      Your fundraiser story is one of the most important parts of your GiveSendGo page. A clear, well-structured story helps givers understand your need, connect with your cause, and feel confident supporting you. Accessing Your Story Editor To access your ...

    • Set Your Fundraiser to Private

      Some stories are meant for a specific circle, like family, close friends, or a tight-knit trusted community. Setting your fundraiser to private lets you share it only with the people you choose. When a fundraiser is set to private it will not appear ...

    • Set Up a Custom Thank You Message for Givers

      Every gift deserves a personal acknowledgment. You can create a custom thank-you message that is automatically emailed to givers after they donate, sent in addition to the standard donation receipt. Add or Edit Your Custom Thank You Message Log in to ...

    • Creating and Managing a Custom Fundraiser Link

      Your custom fundraiser link is part of your fundraiser's identity. It's how givers find you and how you share your story. You can set one at any time once you've created a fundraiser. Setting Your Custom Link To set or update your custom link, go to ...

    Still Need Help?

    Can't find what you're looking for? Our support team is ready to assist you.