Sign-In Issues and Account Lockouts

If you're having trouble accessing your GiveSendGo account, here are the two most common situations and how to handle each.

Forgot Your Password

If you know your email but can’t remember your password:

1. Head to the GiveSendGo forgot password page
2. Enter the email address associated with your user account
   
3. We’ll email you a link to reset your password—just follow the steps in that message
   

Didn't receive the email? Check your spam or junk folder just in case it landed there. Reach out to our team via the Contact Us button if it's not there.

Temporarily Locked Out

If you've entered the wrong password too many times, your account may be temporarily locked as a security measure. Wait for the amount of time shown on the screen. Once you do, you'll be able to try again without needing to reset anything. If you've forgotten your password, use the Forgot password? link on the login page to request a reset email.

• Related Articles

• Deleting Your GiveSendGo User Account

  GiveSendGo accounts can't be deleted directly from your account settings. Requests to delete user accounts are handled by our support team for security and verification purposes. Account deletion is permanent and cannot be undone. To delete your ...

• How GiveSendGo Handles Your Personal Information

  Generosity thrives on trust, and protecting your personal information is part of how we honor that. GiveSendGo does not share, sell, or distribute your personal information with third parties. The data you provide is used solely to deliver the ...

• Updating Your Email Address

  To update the email address linked to your GiveSendGo account: Log in to your GiveSendGo account Click Account in the top navigation Click Settings Click Change Email in the Personal Information section Enter your new email address Click Send ...

• Why a Donation May Be Refunded Automatically

  Seeing a refunded donation appear without ever having requested one or any prior notice can be concerning, whether you’re a giver or running a campaign. Refunds that happen automatically tend to happen due to various payment rules, verification ...

• Contacting GiveSendGo

  No matter what brought you here, we're glad to help. Use the Contact Us button to reach our support team. We respond to all inquiries by email within one business day. Before You Reach Out To help us resolve your issue as quickly as possible, please ...