Sign-In Issues and Account Lockouts on GiveSendGo

Can't get into your account? Here are the three most common situations and how to fix each one.

Forgot Your Password

To reset your password:

1. Go to the GiveSendGo login page
2. Click Forgot Password? below the login fields
3. Enter the email address on your account
4. Check your inbox for a reset link and follow the steps in that email

Didn't receive the email? Check your spam or junk folder first. If it's not there, Contact Us and we'll help you get in.

Reset Your Password and Still Can't Sign In

If you've set a new password and sign-in still fails, check these in order.

1. Use the address on your account. Forgot Password shows its confirmation even when no account uses the address, but sends no email.
2. Use the newest reset email. Each new request cancels the earlier links, and a link expires.
3. Check the password rules. A new password needs at least 10 characters, with an uppercase letter, a lowercase letter, a number and a special character. A password from a known data breach, or a very common one, is refused.
4. Enter the six-digit code. After your password, sign-in emails a code every time. Only the newest code works.
5. Use your phone's own browser. Opening the link inside Facebook, Gmail or another app can make the code screen disappear.
6. Wait out a lockout. A message about too many attempts means your account is temporarily locked. Wait for it to clear before you try again.

"Incorrect email or password" appears when no account uses the email and when the password is wrong, so it doesn't say which to fix.

If It Still Doesn't Work

Contact Us and include:

• A screenshot of the whole page, including the address bar
• The exact message you see
• Your device and browser, and the app you opened the reset link from
• The time of your last attempt
• Which step failed: no reset email, the link wouldn't open, the new password wouldn't save, sign-in refused it, or the code didn't arrive or didn't work

Our team will look into it and follow up by email.

Temporarily Locked Out

If you've entered the wrong password too many times, your account will be temporarily locked as a security measure. A timer will appear on the screen. Once it expires, you can try again. No reset needed.

If you've also forgotten your password, use the Forgot Password? link on the login page to request a reset email while you wait.

If the lockout persists or you're still unable to access your account after the timer clears, Contact Us and we'll sort it out.