Whether a recipient hasn't responded yet or circumstances have changed, here's how to update who receives your fundraiser's funds.

The process depends on whether your recipient has already accepted their invitation.

If the Recipient Has Not Yet Accepted

If the recipient hasn't accepted their invitation yet, you can update or remove their details directly from your dashboard. See Editing Recipient Details for instructions.

If the Recipient Has Already Accepted

Once a recipient has accepted their invitation, recipient changes must be handled by our support team.

Contact Us and include:

• The name or URL of your fundraiser
• The reason for the change

What Happens After You Contact Us

Our team will review your request. If the current recipient has already completed identity verification, additional confirmation may be required before any changes are made. Depending on the situation, we may:

• Request confirmation from the existing recipient
• Guide you through resetting the recipient
• Send an invitation to the new recipient

Important Notes

Don't delete your fundraiser to reset the recipient. Deleting the fundraiser can delay the process and temporarily lock the recipient field.

Double-check recipient details before sending an invitation. Confirming the name and email address upfront avoids delays that require manual fixes.

If you have questions about the process before submitting a request, Contact Us and we'll walk you through your options.