Managing or Cancelling a Recurring Donation on GiveSendGo | Update Payment Method

Managing and Cancelling Recurring Donations

Recurring donations, also called Subscriptions, are a way to give consistently to a cause you care about. You can cancel a recurring donation at any time from your My Impact page.

Note: The payment method on an active recurring donation cannot currently be updated. If you need to change the credit or debit card on a recurring donation, cancel the existing one and start a new recurring donation with the updated payment method.

How to Cancel a Recurring Donation

  1. Log in to your GiveSendGo account
  2. Click Account in the top right, then select My Impact
  3. On the My Donations tab, find the subscription you want to cancel (tip: if you have a long list, use the filter dropdown and switch it from All to Subscription)
  4. Click Cancel Subscription on the subscription card
  5. In the Cancel Subscription dialog, type STOP in the Confirmation field
  6. Click Confirm

Once cancelled, the subscription's status will change to Canceled on your My Donations list and you'll receive a confirmation notification in your account. No further donations will be charged.

If you'd like to give again in the future, you can click Donate Again on the canceled subscription card or start a new recurring donation from any fundraiser page.

If you have questions about a recurring charge or need help managing a subscription, Contact Us and we'll take a look.

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