Managing or Cancelling a Recurring Donation on GiveSendGo | Update Payment Method

Managing and Cancelling Recurring Donations

Recurring donations, also called Subscriptions, are a way to give consistently to a cause you care about. You can cancel a recurring donation at any time from your My Impact page.

Note: The payment method on an active recurring donation cannot currently be updated. If you need to change the card on a recurring donation, cancel the existing one and start a new recurring donation with the updated payment method.

How to Cancel a Recurring Donation

  1. Log in to your GiveSendGo account
  2. Click Account in the top right, then select My Impact
  3. On the My Donations tab, find the subscription you want to cancel (tip: if you have a long list, use the filter dropdown and switch it from All to Subscription)
  4. Click Cancel Subscription on the subscription card
  5. In the Cancel Subscription dialog, type STOP in the Confirmation field
  6. Click Confirm

Once cancelled, the subscription's status will change to Canceled on your My Donations list and you'll receive a confirmation notification in your account. No further donations will be charged.

If you'd like to give again in the future, you can click Donate Again on the canceled subscription card or start a new recurring donation from any fundraiser page.

If you have questions about a recurring charge or need help managing a subscription, Contact Us and we'll take a look.

    • Related Articles

    • Taxes and Donations on GiveSendGo

      How donations are taxed depends on your role: whether you're receiving funds or giving to a fundraiser. Here's what generally applies on GiveSendGo. Are Funds Raised by Recipients Taxable? In most cases, no. Funds raised through GiveSendGo are ...

    • Anonymous Donations and Your Privacy

      GiveSendGo believes in generosity without pressure, and that includes the freedom to give privately. If you'd like to donate without disclosing your name to the public, you can do so anonymously. Donate Anonymously On the donation form, check the box ...

    • What Happens After You Donate on GiveSendGo

      Every gift on GiveSendGo matters. Here's what you can expect once yours goes through. Immediately After Donating You'll receive a donation receipt by email at the address you entered during checkout. If you don't see it right away, check your spam or ...

    • Viewing and Downloading Your Giving History

      Every gift leaves a mark. Your My Impact page gives you a record of your giving activity on GiveSendGo, including your active and past donations and any prayers you've sent. Just made a donation and want to confirm it went through? See What Happens ...

    • Unexpected Refund from GiveSendGo

      Donations on GiveSendGo are final in most cases, but there are situations where we issue refunds. If you've received one unexpectedly, here's what may have happened Why You Might Have Received a Refund The Organizer Closed Their Fundraiser If a ...

    Still Need Help?

    Can't find what you're looking for? Our support team is ready to assist you.