After you complete a donation on GiveSendGo, a few things happen behind the scenes to confirm your gift, keep you informed, and give you control over your donation. This article walks through what to expect right after you give and where to go if you need to make changes or get help. Once your donation is successfully submitted, you’ll receive a donation receipt by email. This receipt is sent to the email address you entered during checkout and includes important details about your donation. If you don’t see the receipt right away, check your spam or junk folder. If it’s not there, reach out to us and we can resend it to you.
Even if you choose to hide your name from public view on the campaign page, campaign organizers and recipients can still see your legal name and email address in their campaign dashboard. This allows them to:
- Track donations accurately
- Send thank-you messages if they wish
- Effectively manage their campaign
What You Can Update After Donating
After donating, you still have control over certain parts of your donation. Using the link in your donation receipt email, you can:
- Edit the name displayed on the campaign page
- Change your anonymity status
- Update or remove the comment you left with your donation
When You Might Hear From Us Again
Depending on what you selected during checkout, you may receive additional emails after donating, such as:
- Campaign updates, if you chose to follow the campaign
- Occasional emails from GiveSendGo, if you opted to connect with us
All emails you receive are tied to your selections during checkout and your email preferences. You can manage or update those preferences at any time using the links included in our emails.
When to Reach Out for Help
Most donations go through without issue, but contact us if:
- You don’t receive a receipt and can’t find it in your spam or junk folder
- The edit link in your receipt doesn’t work
- You believe your donation was made in error and want a refund
- You notice an unexpected charge or refund
Our support team can help look into your donation and guide you on next steps.
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