How to Manage and Reply to Giver Comments on Your GiveSendGo Fundraiser

Managing and Replying to Giver Comments

Giver comments are a chance to see the impact of your fundraiser in real time. GiveSendGo gives you the tools to manage and respond to them directly from your Fundraiser Dashboard.

Remove a Donation Comment

To remove a comment:
  1. Log in to your GiveSendGo account
  2. Open your Fundraiser Dashboard
  3. Scroll to the Recent Comments section
  4. Click View All Comments
  5. Click the three-dot menu next to the comment you want to remove
  6. Click Delete twice

Edit a Donation Comment

Fundraiser organizers and recipients can remove comments but cannot modify the content of a giver's message. Givers can edit their own comments using the link provided in their donation receipt.

If a comment includes information that should not be public, you will need to delete it rather than edit it.

Reply to a Donation Comment

You can reply publicly to comments left on your campaign. To reply to a comment:
  1. Log in to your GiveSendGo account
  2. Open your Fundraiser Dashboard
  3. Scroll to the Recent Comments section and click View All Comments
  4. Click Reply on the comment
  5. Type your message in the reply field
  6. Click Send Reply
Your reply will appear directly beneath the giver's original comment on your fundraiser page. To edit a reply you've already sent, click Edit Reply and make your changes, then click Update Reply.

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