Troubleshooting Issues with Signup Verification Codes
If your signup verification code isn't working, work through these steps before contacting us.
Try These First
- Use the newest code. Each time you request a code, only the most recently sent one works — an older code fails even if it's typed correctly.
- Enter it within about 10 minutes. Codes expire after that; request a new one if yours has.
- Stay on the same signup page while you check your email. On a phone, switch to your email app, copy the code, then return to the same browser tab instead of closing it or starting over.
- Check your spam or junk folder if the email hasn't shown up within a few minutes.
If You're Blocked After Several Tries
After a handful of incorrect codes, GiveSendGo pauses further attempts for a short time to protect your account. Wait a few minutes, then request a new code and try again.
If None of Those Work
Reach out to us via Contact Us. To help us investigate quickly, include the following:
- First name
- Last name
- Email address you used to sign up
- Whether you're on a phone or a computer, and which browser or email app you're using
- A screenshot of the message you're seeing
What Happens Next
Our team will look into it and follow up by email. For the rest of the sign-up steps, see Creating a User Account on GiveSendGo.