**Issue: Users Locked Out - Too Many Failed Sign-In Attempts**
- **Lock Duration:** 15 mins
- **Solution:** Advise user to clear browser cache/data & restart browser.
- **Steps:**
1. Clear browser cache & cookies.
2. Close browser completely.
3. Reopen browser & attempt sign-in.
**Note:** Ensure user is informed about the 15-minute lockout period as an alternative wait-out period if they prefer not to clear browser data.
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