The recipient display name is the name shown in the Fundraiser funds will be received by field on your fundraiser page. If you want to change it, our support team can update it for you.
The fundraiser creator can change the name shown as the fundraiser creator. If you created the fundraiser, update Created by in the fundraiser editor, just below Fundraiser Title. See How to Edit Your Fundraiser on GiveSendGo for where to find it.
Created by is on the fundraiser editor only, not in the steps you follow to create a fundraiser, so set it once your fundraiser exists. The name takes 2 to 50 characters. Leave it blank to use your account name.
A recipient doesn't have this setting.
If the funds are going to a business or organization, choose the Business bank account type when connecting the bank account during recipient setup. The business's legal name is then displayed automatically, so no separate display name change is needed.
Before a recipient display name change can be processed, the recipient must have submitted their ID and successfully completed identity verification, and their bank account must be connected.
To request a display name change, Contact Us from the email address associated with your GiveSendGo account. Include:
Recipient names must accurately reflect the individual, business, or organization directly involved with the fundraiser. Display names that misrepresent your relationship to the fundraiser cannot be approved, even when fundraising on someone else's behalf.
Our team will review your request and reach out if anything is missing. Once approved, the recipient display name on your fundraiser will be updated.