How to Request a Donation Refund on GiveSendGo

Requesting a Refund

Every donation made on GiveSendGo represents generosity and trust. While donations are typically final, we understand that there are situations where a refund may be appropriate. This article explains how refunds work on GiveSendGo, when they may occur, and what to do if you need help with a donation you’ve made.

How Refunds Work on GiveSendGo

In most cases, donations on GiveSendGo are considered final once they’re completed. This allows campaign organizers and recipients to move forward confidently with the funds they’ve been given.

If you believe a donation was made in error, in the wrong amount, or without your authorization, our support team can help review your situation. When reaching out, please include:

  • Your name

  • The email address used to make the donation

  • Your donation number

  • A brief yet detailed explanation of the reason for your refund request

Once we receive your message, we’ll take a closer look and follow up with next steps.


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