Every fundraiser on GiveSendGo goes through a verification process before funds can be transferred. This protects givers and keeps the platform trustworthy for everyone.
What We Verify
Fundraiser verification covers three things:
Fundraiser content and purpose We confirm the fundraiser is clear, honest, and compliant with our Terms of Service. Fundraisers that lack transparency or don't explain how funds will be used may require updates before approval.
Recipient identity The person receiving funds must complete identity verification (sometimes called KYC, or Know Your Customer) through our payment processing partner. This is a payment industry requirement, not something GiveSendGo can waive.
Bank account setup The recipient must connect a valid bank account in their country before funds can be transferred. Verification cannot be completed without this step.
How Long Does It Take?
Most fundraisers are reviewed within 1-2 business days of the recipient uploading their ID or the fundraiser receiving its first donation, whichever comes later.
If we need additional information, we'll email you at the address associated with your account. Check your spam folder if you're expecting a response.
What You Can Do to Keep Things Moving
- Add a recipient as soon as possible. Verification can't begin until a recipient is connected. Go to My Campaigns, open your fundraiser, and click Settings on the Dashboard to add a recipient.
- Check your email. Verification emails come from info@givesendgo.com or support@givesendgo.com. Check spam if you haven't seen anything.
- Complete all required steps. Incomplete identity verification or a missing bank account will delay your fundraiser's ability to transfer funds.
If your fundraiser has been pending for more than 3 business days and you haven't heard from us, Contact Us with your fundraiser link.
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