Keeping your campaign page clean, encouraging, and on-message is easy with GiveSendGo’s comment management tools. Whether you want to reply to a message from a giver, remove an inappropriate comment, or understand who can make edits—we'll guide you through it all in this article.
Removing Donation Comments
If a comment on your campaign page needs to be removed (for example, if it contains incorrect details or sensitive info), here’s how to do it:
Log in to your GiveSendGo account
Go to the Campaign Dashboard of the campaign the donation was made to
Open the Campaign Data tab
Open the Comments/Replies section in the dropdown
Click the trash can icon next to the comment you want to delete
This will immediately remove the comment from public view on your campaign page.
Who Can Edit Donation Comments?
Campaign organizers and recipients cannot edit a giver’s comment. GiveSendGo allows givers to edit their own comments. To do so, givers can simply click the link provided in their donation receipt to access and update their message.
If you’re a campaign owner or recipient and a comment on your campaign includes something that needs to be edited—such as private details—just click the Contact Us button below, and our support team will help you take care of it.
Replying to Donation Comments
Want to thank someone publicly or follow up on a message left with a donation? You can leave a reply to a comment right on the campaign page! Engaging with your supporters is one of the simplest and most powerful ways to build momentum around your campaign. A kind reply to a donor’s comment shows appreciation, builds trust, and encourages others to join in.
Whether someone leaves a few encouraging words or shares why they gave, taking a moment to respond helps foster community and connection. Even a quick Thank you so much, Thomas!, for example, can make a lasting impression.
To reply to a comment left on your campaign:
Go to your Campaign Dashboard
Navigate to the Campaign Data section
Head to Comments/Replies
Find the comment and click Reply
Your reply will appear directly beneath the giver’s original comment
Pro tip: Keep your replies genuine and gracious. Every acknowledgment is a chance to deepen support and keep donors engaged throughout your campaign.
Need Help Moderating Your Comments?
Click the Contact Us button at the bottom right of this page. Our support team is happy to assist you with donation comment moderation or any other comment-related questions.
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