Closing your GiveSendGo campaign and issuing refunds to your donors is a straightforward process, but it's important for campaign organizers to understand the necessary steps and conditions.
How to Request a Campaign Closure and Refund:
- Initiate Request: Send a message to our support team using the Contact Us form at the bottom of this article. Be sure to include your campaign details and a clear request to close your campaign and refund donors.
- Provide Reason: Include a brief explanation of why you are choosing to end the campaign and process refunds. This helps us handle your request effectively.
Conditions for Refunds:
- Campaign Closure: GiveSendGo may approve requests to close a campaign and refund donors under certain circumstances.
- Non-Refundable Fees: Please note that refunds will not include any additional amounts donated to GiveSendGo or the original processing fees charged by the payment processor.
- Currency Conversion: For campaigns that have received donations in non-USD currencies, the refund amounts will be subject to the current conversion rate at the time of the refund.
Our support team is dedicated to assisting you with your needs and ensuring your experience with GiveSendGo is a positive one. If you still need help, click the Contact Us button at the bottom right of the page to get in touch with our team.
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