Closing a Campaign and Refunding Donors on GiveSendGo: What You Need to Know

Modified on Tue, 21 Feb 2023 at 10:58 AM

It's important for campaign organizers to understand the process for closing their fundraiser and refunding their donors if they no longer need their campaign.

GiveSendGo may approve requests to close a campaign and refund donors in certain circumstances. However, it's important to note that these refunds do not include any additional amounts donated to GiveSendGo by the giver, percentage donated to GiveSendGo by the campaign owner, or the original processing fees charged by the payment processor. Additionally, for all non-USD currencies, the refund amounts are subject to the current conversion rate at the time of the refund.

This policy helps to ensure that GiveSendGo and its payment processors are able to cover the costs associated with processing and managing the refunds, while also ensuring a fair and transparent process for all users. If you have any further questions or concerns, please reach out to the GiveSendGo support team at

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