How to Change the Recipient on Your GiveSendGo Campaign

If your campaign’s recipient has already accepted the invitation and connected their bank account, changing them becomes a more involved process than before when you could simply edit their details by yourself. We'll outline the process and what you need to do to change your campaign's recipient in this article. Don't worry though: we’re here to help you through it and make the transition as smooth as possible.

When to Contact GiveSendGo Support

Once a recipient has accepted the campaign invitation and connected their bank account, you’ll need to contact our support team to change a recipient. Simply click the Contact Us button at the bottom of this page. In your message, be sure to include:

• The name or URL of the campaign you want this change to be applied to

  • This is especially important if you have multiple campaigns

• The reason for the change

Recipient Verification and Next Steps

In most cases, we’ll need additional confirmation if the current recipient has already completed identity verification.

Depending on the situation, we may:

• Require confirmation from the existing recipient

• Walk you through resetting the recipient or issuing a new invitation

Every step is designed with security in mind, ensuring the right person receives the campaign funds.

Things to Keep in Mind Before Moving Forward

• Don’t delete your campaign in an attempt to reset the recipient. This can delay the process and temporarily lock the recipient field

• Double-check recipient details, especially their name and email address, before sending invitations to avoid errors that require manual fixes

• Only one verified recipient can be connected to a campaign at a time

Still Need Help?

If you’re unsure about anything or ready to begin the recipient change process, click the Contact Us button in the bottom-right corner of this page. Our team will guide you through the steps needed to update your GiveSendGo campaign recipient securely and quickly.