How to Access Payouts and Manage Funds on GiveSendGo

Understanding Payouts: Your Guide to Accessing Funds on GiveSendGo

Only verified recipients can request payouts. It's important to designate who will manage the funds.

Verification Requirements

To successfully verify the recipient's identity, the following are required:

  • A bank account (in the same currency as the fundraiser)
  • A passport or government-issued photo ID
  • A phone number
  • A residential address (PO boxes are not accepted)
  • A tax ID (for example, a Social Security Number if in the US)
  • The recipient must be 18 years of age or older
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The verification process is mandatory as it complies with financial regulations and ensures secure transactions.

After you complete these steps, your campaign will undergo a verification review, usually within 48 hours. We might contact you for additional information if needed. Once verified, the Payouts section becomes available in your Campaign Dashboard, ready for payout management.

Automatic Payouts

  • Note: As of November 21st, 2023, the option for Automatic Payouts is available exclusively for campaigns created on or after this date. For campaigns initiated before November 21st, 2023, only Manual Payouts will be available.
  • Convenience: Funds are sent directly to your bank account according to the schedule you set.
  • Frequency: Choose from options like weekly, bi-weekly, or monthly during setup.

Manual Payouts

  • Control: You decide when to withdraw your funds by requesting a payout manually.
  • Request: Use the ‘Send Payout Request’ button when it's active.

Switching Between Modes: 

You can switch between automatic and manual payout requests at any time. Note that the first automatic request will occur seven days after saving your preference when switching from manual to automatic.

Processing and Payout Times

  • Initial Payout: Available 5 days after your campaign's first successful donation.
  • Subsequent Donations: Each donation is processed within 3 days and made available for payout. Please note, while most donations are processed in this standard timeframe, some larger or high-risk donations may require additional processing time.

Payout Requests

  • Automatic: No request needed; payouts follow your schedule.
  • Manual: Submit new requests 24 hours after your last payout approval.

Partial Payout Requests (Manual Only)

If you need a specific amount, contact us by sending a message to support@givesendgo.com before making your payout request.

Deposit Timeframe

Funds typically deposit within 2-3 business days after processing. For non-USD payouts, the deposit may take longer due to international processing times.

Fees 

GiveSendGo is free to use, with only standard processing fees applied per donation. Learn about processing fee rates so you can plan your campaign effectively.

Minimum Payout Requirements

If a payout is unavailable, please check the minimum payout amount requirement for your country on our Pricing and Fees page.

Recipient Types and Verification

  • Individuals: Require ID verification and bank information.
  • Organizations/Non-Profits: Legal Representatives must provide ID verification, EIN, and official bank information. Additional documents like business registration may be needed.
  • Businesses: Similar requirements as organizations/non-profits.

Additional Information

We may request further documentation to fulfill legal requirements and ensure compliance with our platform's policies.

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