How to Add a Recipient and Set Up Payouts

To receive funds from your GiveSendGo campaign, you must add a recipient. The recipient will verify their identity and provide bank details before payouts can be requested.

Once a recipient is added and verified, they’ll be able to request payouts as funds become available. For details on payout timing and release schedules, see Accessing Payouts and Managing Your Funds.

Before You Add a Recipient

1. 
   Your campaign must be published
   
2. If this is your first campaign, your email address must be verified

After your campaign is published, a green Add Recipient button will appear on the campaign preview card in your User Dashboard. If you don’t see the button, confirm that your campaign is published and your email has been verified.

How to Add a Recipient

1. Log in to your GiveSendGo account
   
2. Click the green Add Recipient button over your campaign preview card
   
3. Select the appropriate recipient type and fill out the form accordingly
   

Self

If you are adding yourself as the recipient:

1. Select Self
   
2. Fill out and submit the Recipient Details form
   
3. Enter your bank details to connect it to your campaign
   
4. Confirm the Identity Summary

You'll be prompted to submit a copy of your ID after you've submitted the Recipient Details form.

Someone Else

If you are adding someone other than yourself as the recipient:

1. Select Someone Else
   
2. Enter their name and email address
   
3. Click Next
   
4. Confirm the Identity Summary

They will receive an email with instructions to join the campaign, complete identity verification, and connect a bank account to the campaign.

Business/Organization

If the recipient is a business:

1. Select Business
   
2. Enter the business name
   
3. Enter the legal representative’s name and email address
   
4. Click Next
   
5. Confirm the Identity Summary 

The legal representative will receive an email with instructions to join the campaign, complete identity verification, and connect a bank account to the campaign.

Legal representatives must be authorized to act on behalf of the business and comply with applicable financial regulations.

If you’re unsure which recipient type to select or need help inviting someone, contact our support team and we’ll walk you through it.

Completing Recipient Setup

Are you the campaign owner adding yourself as the recipient?

If so, click the Add Recipient button and complete the Recipient Details form, where you’ll enter your information and connect your bank.

Did the campaign owner add you as the recipient?

Once you’ve formally joined the campaign as recipient:

1. Find the campaign preview card
   
2. Click the green Connect to Payment Solution button
   
3. Enter your information and connect your bank.
   

Alternatively, you can click Campaign Dashboard then open the Recipient Details section.

Verification Requirements

All recipients must complete identity verification to comply with financial regulations. To verify, recipients must be at least 18 years old and provide:

1. A bank account in the same country as the campaign
   
2. A government-issued photo ID with date of birth
   
3. A phone number
   
4. A residential address (PO Boxes are not accepted)
   
5. A valid tax ID
   

Verification typically takes up to 48 hours. In some cases, additional documentation may be required. Once verification is complete, the Recipient Details section of your dashboard will change to Payouts. From there, you can manage payouts.

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