Why Does GiveSendGo Ask for My Phone Number? | Help Center

Why Does GiveSendGo Ask for My Phone Number During Sign Up?

We use your phone number for two primary purposes: SMS verification during signup and account recovery support if needed. When you create a GiveSendGo account, we ask for your phone number as part of our identity verification and security process. This helps us confirm that you’re a real person and that the number you enter belongs to you.

How SMS Verification Works

During the sign-up process, we send a one-time verification code by text message (SMS). Entering this code confirms that:

  • The phone number you provided is valid

  • You have access to that phone

  • Your account is not being created by an automated system


This step helps protect your account and the broader GiveSendGo community by preventing fake or fraudulent signups.

How Your Phone Number Helps With Account Recovery

If you ever lose access to your account, your verified phone number can help us confirm your identity more quickly and securely. This makes it easier for our team to assist you in regaining access while keeping your account protected.

What If I Don’t Have a Mobile Phone?

If you don’t have a mobile phone or are unable to receive text messages, you may use the phone number of someone you trust such as a family member or close friend to complete verification. If that isn’t possible, please reach out to our support team. We’ll work with you to help complete your signup another way.

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