If your payout was lower than expected, don’t worry—there are a few common reasons this can happen. Here’s how GiveSendGo calculates payout amounts and what may affect the total you receive.

How Payout Amounts Are Calculated

When you request a payout, the amount transferred is based on your available balance at that moment—not your total raised. That’s because donations take three days to process before they’re available to withdraw.

So, if you request a payout shortly after receiving new donations, those newer donations may still be processing and won’t be included in that payout.

Tip: If you want to include recent donations in your next payout, give them at least 3 days to process before submitting a payout request.

Delays Due to Additional Verification

In rare cases, larger or unusual donations may be flagged for a quick review by our team. This extra layer of verification helps keep you—and our platform—safe from fraud.

When this happens, the donation is temporarily held and won’t immediately show in your available balance. Once cleared, it’ll be added back to your account and included in your next payout.

Still Have Questions?

We’re here to help. If your payout amount doesn’t look quite right or you’d like us to walk through your payout history with you, just reach out!

Click the Contact Us button in the bottom-right corner of your screen and one of our team members will be happy to assist you.

At GiveSendGo, we know every dollar matters. Our goal is to make managing your funds as easy and transparent as possible—so you can focus on what matters most: sharing hope and raising support.