Request a Campaign Closure and Refunds.

Modified on Mon, Dec 11, 2023 at 6:46 PM

Closing your GiveSendGo campaign and issuing refunds to your donors is a straightforward process, but it's important for campaign organizers to understand the necessary steps and conditions.

How to Request a Campaign Closure and Refund:

  1. Initiate Request: Send an email to with your campaign details and a clear request to close your campaign and refund donors.
  2. Provide Reason: Include a brief explanation of why you are choosing to end the campaign and process refunds. This helps us handle your request effectively.

Conditions for Refunds:

  • Campaign Closure: GiveSendGo may approve requests to close a campaign and refund donors under certain circumstances.
  • Non-Refundable Fees: Please note that refunds will not include any additional amounts donated to GiveSendGo or the original processing fees charged by the payment processor.
  • Currency Conversion: For campaigns that have received donations in non-USD currencies, the refund amounts will be subject to the current conversion rate at the time of the refund.

If you need to close your campaign and issue refunds, or if you have any questions or concerns about the process, don't hesitate to reach out to us at Our support team is dedicated to assisting you with your needs and ensuring your experience with GiveSendGo is a positive one.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article