Why Was My Donation Refunded?

If your donation to a campaign on GiveSendGo was unexpectedly refunded, you may be wondering why. While most donations go through without issue, there are a few reasons why your donation may have been refunded without requesting it:

Common Reasons for an Unexpected Refund

Campaign Was Closed

If a campaign is disabled due to a violation of our Terms of Service or closed at the organizer’s request, your donation will be automatically refunded.

Potential Security Issue

We actively monitor for suspicious activity like fraud, stolen cards, or card testing. If your card was used without your knowledge to donate to a campaign, our system may have automatically refunded the transaction—sometimes before you even noticed or had a chance to dispute it.

While these preventative measures we have in place are designed to protect our platform and community, they can occasionally overcorrect and refund valid gifts.

Political Campaigns with Missing or Mismatched Information

Campaign finance laws require us to collect specific info for political donations. If required details are incomplete or don’t meet regulations, a donation may be returned.

What Happens Next?

If a donation you made to a campaign was refunded, here’s what to expect:

• The refund goes back to your original payment method

• Depending on your bank, funds typically arrive within 5–7 business days

• You’ll receive an email receipt confirming the refund

  • If you don’t see it, check your spam or junk folder.
    

Can I Donate Again?

In most cases—yes, you’re welcome to donate again using the same information.

Still Need Help?

Still unsure about your donation or worried it may have been mistakenly refunded? Click the Contact Us button at the bottom right of this page to connect with our team. We’ll review the details with you and help make things right.