Change or Transfer Your Custom Campaign Link

Your custom campaign link is part of your campaign's identity—it's how givers find you and how you share your story. If you need to update it or move it to a new campaign, here's how.

Updating an Existing Campaign's Custom Link

Custom campaign links can’t be changed directly from your dashboard. If you need to update yours, reach out to us via the Contact Us and include:

1. Your current campaign link
2. The new custom campaign link you’d like to use
   

We’ll review the request and take care of the update for you.

Transferring a Custom Link to a New Campaign

If you want to move a custom link from an old campaign to a new one, follow these steps:

Step 1: Create Your New Campaign

Create your new campaign. Set it up as usual, but leave the custom link field blank during setup.

Step 2: Contact Us

Contact support once your new campaign is live and let us know you’d like to transfer an existing custom link to your new campaign. Mention:

1. The current campaign name and custom link
2. The name and link of your new campaign
   

Step 3: We’ll Complete the Transfer

We'll complete the transfer. The custom link will be released from your old campaign and assigned to your new one. You'll receive confirmation once it's done.

Do not delete your old campaign until the transfer is complete. If the old campaign is deleted before the link is moved, the custom link may no longer be recoverable.

Custom links are assigned on a first-come, first-served basis. If a link has already been claimed by another campaign, it cannot be reassigned.

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