What to Do if a Campaign Owner or Recipient Has Passed Away
The passing of a loved one is a deeply emotional and overwhelming experience. If you’re seeking to take on the responsibility of an existing GiveSendGo campaign connected to someone who has passed away, we’re here to help guide you through the next steps with clarity and support.
What Are My Options?
Depending on your situation, there are three available options. Here’s how each option works and what documentation is required.
Option 1: Transfer the Campaign and Funds to the Executor or Administrator
If you would like to keep the campaign active, we can transfer ownership to the executor or legal administrator. Once transferred, they will have access to:
Manage the campaign content and updates
Access and withdraw remaining funds
Set up or adjust transfer methods for payout
This option ensures the campaign can continue supporting its original purpose while being managed responsibly.
This may be best when the campaign should continue and a trusted executor or legal administrator is prepared to take responsibility for managing the campaign and handling the remaining funds.Option 2: End the Campaign and Transfer Funds to the Deceased Recipient’s Account
If the campaign recipient had already connected their bank account and completed identity verification, any remaining funds can be transferred directly to that account. In this case:
The campaign will be closed
The campaign page will remain viewable, but donations will be disabled
No further changes can be made to the campaign
Option 3: End the Campaign and Refund All Donations
This
option allows you to close the campaign and issue full refunds to all
givers. Choose this route if you do not wish to manage or continue the
campaign in any form. Once the refund process is complete, the campaign
will be closed no longer accept donations.
This may be the right choice if the campaign can no longer continue and you prefer to return all donations to its givers.Required Documentation for Processing Changes
To initiate any of the options below, the executor or legal administrator of the deceased’s estate must provide:
A government-issued photo ID
A clear image of a valid ID such as a driver’s license or passport with a note showing the date
A copy of the obituary or death certificate
This document confirms the passing of the campaign organizer or recipient
- Proof of executor status
This may be a will, court documentation, or other legal paperwork naming the executor or administrator of the estate
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