How to Manage and Reply to Givers' Comments
You can manage, remove, and reply to donation comments directly from your Campaign Dashboard. This article explains how to remove a comment, reply to a giver, and understand who can edit comments.
If a comment on your campaign needs to be removed, you can delete it from your dashboard. To remove a comment:
- Log in to your GiveSendGo account
- Open the Campaign Dashboard for the campaign
- Click the Campaign Data tab
- Select Comments/Replies
- Click the trash can icon next to the comment you want to remove
The comment will be removed immediately from your public campaign page.
Campaign organizers and recipients can remove comments, but cannot modify the content of a giver’s message. Givers can edit their own comments using the link provided in their donation receipt.
If a comment includes information that should not be public, you will need to delete it rather than edit it.
You can reply publicly to comments left on your campaign. To reply to a comment:
- Log in to your GiveSendGo account
- Open the Campaign Dashboard
- Click the Campaign Data tab
- Select Comments/Replies
- Locate the comment
- Click the pencil icon next to the comment
- Enter your message in the Reply On Comment field
Your reply will appear directly beneath the giver’s original comment on your campaign page.
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