How to Request a Payout on GiveSendGo

How to Request a Payout

Once your campaign is verified, you can begin requesting payouts as funds become available. Before you get started, ensure that:

  • Your campaign has completed verification. If you're still seeing “Recipient Details” in your campaign dashboard instead of “Payouts,” that means your campaign hasn't been verified and payouts can’t be initiated.

  • Your funds are eligible for payout. Your first payout will become available 5 days after you receive your first donation. After that, new donations are added to your available balance on a 3-day rolling basis.

If the above are in place, you’re ready to request a payout. If you’d like a deeper breakdown of payout timelines, processing windows, and how manual and automatic payouts work, check out our article Accessing and Managing Your Funds.

Initiate a Payout

  1. Log into your GiveSendGo account
  2. Open your Campaign Dashboard
  3. Go to the Payouts section
  4. Decide on your preferred payout type:

Manual Payouts

Manual payouts let you decide when to withdraw funds from your campaign. You can request a payout for your full available balance or choose to withdraw only part of it.

To submit a manual payout, simply click the Send Payout Request button in the Payouts section of your campaign dashboard. Once submitted, your payout will begin processing and you’ll receive a confirmation email. Funds typically arrive in your bank account within 2–3 business days.

If you don’t see the Send Payout Request button, it usually means your donations are still within the processing period. Check back once the processing window has passed. If the button still doesn’t appear after that point, reach out to us and we’ll take a deeper look for you.

Partial Payouts

Only need a portion of your available funds? You can request a partial payout any time. To request a partial payout:

  1. Submit a manual payout request through the Payouts section of your campaign dashboard
  2. Contact us and include the following:
    1. Your campaign URL
    2. The amount you’d like to withdraw

Automatic Payouts

To set up recurring payouts:

  1. Choose your payout frequency:
    1. Weekly
    2. Biweekly
    3. Monthly
  2. Set your Start Date
  3. Click Save

As long as you have funds in your available balance that meet the minimum threshold, your funds will be automatically transferred according to your chosen schedule.

If a Payout Fails

If a payout fails due to incorrect or incomplete banking information, the funds will automatically return to your available balance. Our team will reach out with instructions on how to update your bank details. Once you do, the payout will automatically reattempt using the updated information.

Still have questions? Feel free to reach out to us.

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