Experiencing Issues with SMS Verification at Signup? We Can Help!

Modified on Wed, Jul 31 at 11:39 AM

Steps to Take:

  1. Contact Us: Reach out to our support team at support@givesendgo.com. Describe the issue you're experiencing and mention that you did not receive the SMS verification code.

  2. Provide Essential Information:

    • Legal first and last name
    • Email address used for signup
    • Phone number
    • Country of phone number
    • Mobile carrier
    • Type of mobile device

What Happens Next?

  • Our team will investigate the issue, and if necessary, manually override the SMS verification for your account.
  • You'll receive an email with a direct link to complete your signup process without needing an SMS code.


Note: This process helps ensure your account remains secure while we address the technical issue you are facing.

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