Understanding Recipient Change Notifications

Modified on Wed, 29 May 2024 at 05:36 PM

Why Did I Receive This Notification?

You received this notification because the campaign organizer of a campaign you were listed as a recipient for has updated the recipient information. As a result, you are no longer listed as the recipient for that campaign.


Can the Organizer Change the Recipient?

Yes, campaign organizers have the authority to change the recipient at any time. Our policy allows organizers to make these changes without needing permission from the current recipient.


What Is My Role as a Recipient?

As a recipient, you were chosen by the campaign organizer to receive the funds. However, the organizer has the right to change the recipient if they see fit. Recipients are designated by the organizers.


Does GiveSendGo Mediate Disputes Between Organizers and Recipients?

No, GiveSendGo does not mediate disputes between campaign organizers and recipients. If you have concerns about being removed as a recipient, you should contact the campaign organizer directly.


How Does GiveSendGo Verify Recipients?

When a recipient is added, GiveSendGo verifies their identity, bank details, and relation to the campaign's purpose to ensure they are authorized to receive funds. This process is important to protect our donors. If a recipient is changed, the new recipient will also go through this verification process to maintain the integrity and security of fund distribution.


Need Further Assistance?

If you have additional questions or need further support, please reach out to our customer support team. We are here to assist you.


Support Email: support@givesendgo.com 


Note: For any immediate concerns, contacting the campaign organizer directly will provide the quickest resolution.

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