Why Is My Payout Less Than Expected?
If
your payout was lower than expected, don’t worry—there are a few common
reasons this can happen. Here’s how GiveSendGo calculates payout
amounts and what may affect the total you receive.
How Payout Amounts Are Calculated
When you request a payout, the amount transferred is based on your available balance at that point in time—not necessarily your total amount raised. That’s because donations take three days to process before they’re available to withdraw. So, if you request a payout shortly after receiving new donations, those newer donations may still be processing and won’t be included in that payout.
If you want to include recent donations in your next payout, give them at least 3 days to process before submitting a payout request.
Delays Due to Additional Verification
In rare cases, larger or unusual donations may be flagged for a quick review by our team. This extra layer of
verification helps keep you—and our platform—safe from fraud. When
this happens, the donation is temporarily held and won’t immediately
show in your available balance. Once cleared, it’ll be added back to
your account and included in your next payout.
At
GiveSendGo, we know every dollar matters. Our goal is to make managing
your funds as easy and transparent as possible so you can focus on what
matters most: sharing hope and raising support.
Still have questions? Feel free to reach out to us.
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