After You've Given
Why Was My Donation Refunded?
If your donation to a campaign on GiveSendGo was unexpectedly refunded, you may be wondering why. While most donations go through without issue, there are a few reasons why your donation may have been refunded without requesting it: Common Reasons ...
Requesting a Refund
Need to request a refund for a donation you made on GiveSendGo? Whether something went wrong or you simply changed your mind, here’s how to ask for a refund—and what to include to help us review your request quickly. How to Request a Refund Send an ...
Edit Your Name, Comment, or Anonymity After Giving
Need to update your donation after you've it? Whether you want to change how your name displays, adjust your anonymity settings, or edit a comment you left, GiveSendGo makes it easy to update your donation details. Here’s how: Find Your Donation ...
How to Manage or Cancel a Recurring Donation (Subscription)
Recurring donations, also called Subscriptions, are a great way to provide consistent support to a campaign you care about. If you need to update your payment information or stop your monthly donation on GiveSendGo, here’s how you can quickly manage ...
Are Donations on GiveSendGo Tax-Deductible?
GiveSendGo makes it simple to raise and give funds, but you may still have questions about taxes. Whether you’re receiving money or contributing to a campaign, we'll break down what you need to know about how donations are generally treated for tax ...
Popular Articles
How to Hide the Total Amount Raised on Your GiveSendGo Campaign
Prefer to keep your fundraising total private? On GiveSendGo, you can easily hide the total amount raised on your campaign page—whether to reduce pressure, protect your givers' privacy, or simply keep the focus on your story. This setting is perfect ...
Accessing Payouts and Managing Your Funds on GiveSendGo
After you've joined your campaign as the recipient, you’ll likely want to know how and when those funds become available to you. This article walks you through how payout timelines on GiveSendGo work, from choosing between manual and automatic ...
Connect a Bank Account to Your Campaign
You’ve launched your campaign and donations are coming in. But how do you actually get the funds you've raised? That happens after you connect your bank and complete a quick identity check. You can take care of this in just a few minutes, and we'll ...
Does GiveSendGo Share My Information?
Your privacy matters to us. At GiveSendGo, we do not share, sell, or distribute your personal information with third parties. The data you provide is used solely to deliver the services you sign up for, such as managing your campaign, processing ...
How Much Does it Cost? Understanding Fees on GiveSendGo
At GiveSendGo, we believe in generosity—and that includes not charging fees to use our platform. Instead, we're funded by the generosity of campaign organizers and givers who choose to support us. That means 100% of what you raise goes to your cause, ...