Trust and Safety
How We Keep GiveSendGo Safe and Trustworthy
At GiveSendGo, protecting givers and ensuring that funds reach their intended purpose is central to our mission. That's why every fundraiser we host undergoes multiple layers of review and monitoring to uphold the integrity of our platform. ...
Contacting GiveSendGo
No matter what brought you here, we're glad to help. Use the Contact Us button to reach our support team. We respond to all inquiries by email within one business day. Before You Reach Out To help us resolve your issue as quickly as possible, please ...
Sign-In Issues and Account Lockouts
If you're having trouble accessing your GiveSendGo account, here are the two most common situations and how to handle each. Forgot Your Password If you know your email but can’t remember your password: Head to the GiveSendGo login page Click Forgot ...
Keeping Your Donations on GiveSendGo Safe
Generosity deserves to be protected. That’s why every donation made on GiveSendGo is processed through a PCI Level 1-certified payment processor, the highest standard of security in the payments industry. From the moment you click Give, your payment ...
PCI Compliance and What It Means for Your Donation
When you donate on GiveSendGo, your payment is processed by a PCI Level 1-certified processor—the highest standard of security in the payments industry. Here's what that actually means. What PCI Compliance Is PCI stands for Payment Card Industry. The ...
How GiveSendGo Handles Your Personal Information
Generosity thrives on trust, and protecting your personal information is part of how we honor that. GiveSendGo does not share, sell, or distribute your personal information with third parties. The data you provide is used solely to deliver the ...
Staying Safe While Crowdfunding on GiveSendGo
Keeping GiveSendGo works hard to protect your account and information, but staying safe also means staying informed. Here are a few ways to protect yourself and your campaign. Stick to Official GiveSendGo Channels GiveSendGo only sends emails from ...
Deleting Your GiveSendGo User Account
GiveSendGo accounts can't be deleted directly from your account settings. Deletion requests are handled by our support team for security and verification purposes. Account deletion is permanent and cannot be undone. To request deletion of your ...
Updating Your Email Address
To update the email address linked to your GiveSendGo account: Log into your GiveSendGo account Open the Personal Details section in your User Dashboard Click Change Email Address Enter your new email address Submit your changes A confirmation email ...
Why a Donation May Be Refunded Automatically
Seeing a refunded donation appear without ever having requested one or any prior notice can be concerning, whether you’re a giver or running a campaign. Refunds that happen automatically tend to happen due to various payment rules, verification ...
Popular Articles
Understanding Transfer Statuses
When you initiate a transfer, its status will update as it moves through different stages. Processing Processing means the transfer has been initiated and accepted by our payout system. Most transfers finish processing within 2–3 business days and ...
Creating a Fundraiser
Whether you're raising funds for a personal need, someone you care about, or a cause close to your heart, creating a fundraiser on GiveSendGo is a meaningful way to share your story and invite others to support your mission. Create Your Account Click ...
Why Your Payout May Be Lower Than Expected
If your payout was slightly lower than expected, it’s usually due to timing, processing fees, or how certain donations are handled. Here are the most common reasons. Recent Donations Are Still Processing This is the most common reason for small ...
Update Your Bank Account
Keeping your bank account information current is how you make sure every gift reaches you without interruption. If you need to update the bank account linked to your campaign, reach out to us via the Contact Us button from the email address ...
How Payouts Work on GiveSendGo
Once you're set up as your campaign's recipient, payouts are how donations become real. Here's a full breakdown of how they work on GiveSendGo. Automatic vs. Manual Payouts GiveSendGo offers two types of payouts, and you can choose the one that best ...