Trust and Safety
How We Keep GiveSendGo Safe and Trustworthy
Protecting givers and ensuring funds reach the people they're meant for is central to how GiveSendGo operates. Every fundraiser on the platform goes through multiple layers of review and ongoing monitoring. Verification Before Funds Are Released ...
Keeping Your Donations on GiveSendGo Safe
Every donation made on GiveSendGo is processed through a PCI Level 1-certified payment processor, the highest security standard in the payments industry. Your payment information is encrypted from the moment you click Give and is never stored on ...
PCI Compliance and What It Means for Your Donation
When you donate on GiveSendGo, your payment is processed by a PCI Level 1-certified processor, the highest security standard in the payments industry. Here's what that means in plain terms. What PCI Compliance Is PCI stands for Payment Card Industry. ...
How GiveSendGo Handles Your Personal Information
GiveSendGo does not sell, share, or distribute your personal information to third parties. The information you provide is used only to deliver the services you signed up for: managing a fundraiser, processing donations, and sending receipts. What ...
Staying Safe While Crowdfunding on GiveSendGo
GiveSendGo takes security seriously, and staying safe also means knowing what to watch for. Here are practical steps to protect yourself and your fundraiser. Stick to Official GiveSendGo Channels GiveSendGo sends emails from two domains: ...
Why a Donation May Be Refunded Automatically on GiveSendGo
Seeing a refund appear without requesting one can be confusing. Automatic refunds happen due to payment rules, verification requirements, or fundraiser status changes, and don't necessarily mean anything was done wrong. Here are the most common ...
Popular Articles
How to Make a Transfer on GiveSendGo
Ready to access your funds? Here's how to make a transfer (also known as a payout), whether you're doing it manually or setting up automatic transfers. Before You Start Three things need to be in place before you can make a transfer: You must be the ...
How Transfers Work on GiveSendGo
Once you're set up as your fundraiser's recipient, transfers (sometimes called payouts) are how the donations you've raised move from GiveSendGo to your bank account. Here's a full breakdown of how transfers work, including timing, fees, and what ...
What Happens During Fundraiser Verification on GiveSendGo?
Every fundraiser on GiveSendGo goes through a verification process before funds can be transferred. This protects givers and keeps the platform trustworthy for everyone. What We Verify Fundraiser verification covers three things: Fundraiser content ...
Updating Your Bank Account
How to Request a Bank Account Update To update your bank account, Contact Us from the email address associated with your GiveSendGo account and include: Your fundraiser link A clear request to update your connected bank account Once we receive your ...
Connect a Bank Account to Your Fundraiser on GiveSendGo
Before You Begin To connect a bank account, you must first be added as the fundraiser recipient. If you're the fundraiser organizer, you can add yourself as the recipient by following the steps in How to Add a Recipient to Your Fundraiser. If someone ...