Trust and Safety
How We Keep GiveSendGo Safe and Trustworthy
At GiveSendGo, protecting givers and ensuring that funds reach their intended purpose is central to our mission. That's why every fundraiser we host undergoes multiple layers of review and monitoring to uphold the integrity of our platform. ...
Contacting GiveSendGo
No matter what brought you here, we're glad to help. Use the Contact Us button to reach our support team. We respond to all inquiries by email within one business day. Before You Reach Out To help us resolve your issue as quickly as possible, please ...
Sign-In Issues and Account Lockouts
If you're having trouble accessing your GiveSendGo account, here are the two most common situations and how to handle each. Forgot Your Password If you know your email but can’t remember your password: Head to the GiveSendGo forgot password page ...
Keeping Your Donations on GiveSendGo Safe
Generosity deserves to be protected. That’s why every donation made on GiveSendGo is processed through a PCI Level 1-certified payment processor, the highest standard of security in the payments industry. From the moment you click Give, your payment ...
PCI Compliance and What It Means for Your Donation
When you donate to a fundraiser on GiveSendGo, your payment is processed by a PCI Level 1-certified processor—the highest standard of security in the payments industry. Here's what that actually means. What PCI Compliance Is PCI stands for Payment ...
How GiveSendGo Handles Your Personal Information
Generosity thrives on trust, and protecting your personal information is part of how we honor that. GiveSendGo does not share, sell, or distribute your personal information with third parties. The data you provide is used solely to deliver the ...
Staying Safe While Crowdfunding on GiveSendGo
Keeping GiveSendGo works hard to protect your account and information, but staying safe also means staying informed. Here are a few ways to protect yourself and your fundraiser. Stick to Official GiveSendGo Channels GiveSendGo only sends emails from ...
Deleting Your GiveSendGo User Account
GiveSendGo accounts can't be deleted directly from your account settings. Requests to delete user accounts are handled by our support team for security and verification purposes. Account deletion is permanent and cannot be undone. To delete your ...
Updating Your Email Address
To update the email address linked to your GiveSendGo account: Log in to your GiveSendGo account Click Account in the top navigation Click Settings Click Change Email in the Personal Information section Enter your new email address Click Send ...
Why a Donation May Be Refunded Automatically
Seeing a refunded donation appear without ever having requested one or any prior notice can be concerning, whether you’re a giver or running a campaign. Refunds that happen automatically tend to happen due to various payment rules, verification ...
Popular Articles
How to Make a Transfer
Ready to access your funds? Here's how to make a transfer (also known as a payout), whether you're doing it manually or setting up automatic transfers. Before You Start Three things need to be in place before you can make a transfer: You must be the ...
Updating Your Bank Account
If you need to update the bank account connected to your fundraiser, the process starts with a quick message to our team, and we'll get you set up from there. How to Request a Bank Account Update To update your bank account, Contact Us from the email ...
Connect a Bank Account to Your Fundraiser
GiveSendGo exists to get generosity where it's needed most. Connecting a bank account is the final step that makes that possible. To receive funds from your fundraiser, you must be added as the fundraiser recipient, connect a bank account, and ...
How GiveSendGo Uses Your Phone Number
On GiveSendGo, your phone number is used for two things: verifying your account when you sign up, and helping you recover access if you're ever locked out. We don't use it for marketing and we never share it with third parties. Account Verification ...
How Transfers Work on GiveSendGo
Getting funds to the people who need them is what GiveSendGo is built for. Here's how the transfer process works. Automatic vs. Manual Transfers GiveSendGo offers two types of transfers, and you can choose the one that best fits your needs. You can ...