Trust and Safety
How We Keep GiveSendGo Safe and Trustworthy
At GiveSendGo, protecting givers and ensuring that funds reach their intended purpose is central to our mission. That's why every campaign we host undergoes multiple layers of review and monitoring to uphold the integrity of our platform. ...
Contacting GiveSendGo
No matter what brought you here, we're glad to help. Use the Contact Us button to reach our support team. We respond to all inquiries by email within one business day. Before You Reach Out To help us resolve your issue as quickly as possible, please ...
Sign-In Issues and Account Lockouts
If you're having trouble accessing your GiveSendGo account, here are the two most common situations and how to handle each. Forgot Your Password If you know your email but can’t remember your password: Head to the GiveSendGo login page Click Forgot ...
Keeping Your Donations on GiveSendGo Safe
Generosity deserves to be protected. That’s why every donation made on GiveSendGo is processed through a PCI Level 1-certified payment processor, the highest standard of security in the payments industry. From the moment you click Give, your payment ...
PCI Compliance and What It Means for Your Donation
When you donate on GiveSendGo, your payment is processed by a PCI Level 1-certified processor—the highest standard of security in the payments industry. Here's what that actually means. What PCI Compliance Is PCI stands for Payment Card Industry. The ...
How GiveSendGo Handles Your Personal Information
Generosity thrives on trust, and protecting your personal information is part of how we honor that. GiveSendGo does not share, sell, or distribute your personal information with third parties. The data you provide is used solely to deliver the ...
Staying Safe While Crowdfunding on GiveSendGo
Keeping GiveSendGo works hard to protect your account and information, but staying safe also means staying informed. Here are a few ways to protect yourself and your campaign. Stick to Official GiveSendGo Channels GiveSendGo only sends emails from ...
Deleting Your GiveSendGo User Account
GiveSendGo accounts can't be deleted directly from your account settings. Deletion requests are handled by our support team for security and verification purposes. Account deletion is permanent and cannot be undone. To request deletion of your ...
Updating Your Email Address
To update the email address linked to your GiveSendGo account: Log into your GiveSendGo account Open the Personal Details section in your User Dashboard Click Change Email Address Enter your new email address Submit your changes A confirmation email ...
Why a Donation May Be Refunded Automatically
Seeing a refunded donation appear without ever having requested one or any prior notice can be concerning, whether you’re a giver or running a campaign. Refunds that happen automatically tend to happen due to various payment rules, verification ...
Popular Articles
Understanding Fees on GiveSendGo
At GiveSendGo, we believe in generosity—and that includes not charging fees to use our platform. Instead, we're funded by the generosity of campaign organizers and givers who choose to support us. That means 100% of what you raise goes to your cause, ...
How Payouts Work on GiveSendGo
Once you're set up as your campaign's recipient, payouts are how donations become real. Here's a full breakdown of how they work on GiveSendGo. Automatic vs. Manual Payouts GiveSendGo offers two types of payouts, and you can choose the one that best ...
How to Request a Payout
Once your campaign is verified, you can begin requesting payouts as funds become available. Before you get started, ensure that: You are the recipient. Only campaign recipients can initiate a payout. Campaign owners cannot initiate payouts unless ...
Connect a Bank Account to Your Campaign
GiveSendGo exists to get generosity where it's needed most. Connecting a bank account is the final step that makes that possible. To receive funds from your campaign, you must be added as the campaign recipient, connect a bank account, and complete ...
Finding a Campaign on GiveSendGo
Whether you're trying to support a friend or explore new causes, here's how to locate a campaign using GiveSendGo's search tools. Searching for a Campaign Go to GiveSendGo.com Click the magnifying glass icon at the top of the page Enter keywords in ...