How to Change the Recipient of Your GiveSendGo Campaign

How to Change Your Campaign Recipient

The process for changing your campaign recipient depends on whether they have accepted the invitation to join your campaign.

If the recipient has not yet accepted, you can update or remove them directly from your dashboard. See our article How to Edit Recipient Details for guidance.

If the recipient has already accepted the invitation, changes must be handled by our support team.

When a Recipient Has Already Accepted an Invitation

Once a recipient has accepted the invitation, changes cannot be made directly from your dashboard. You’ll need to contact our support team to request the change. Reach out to us via the Contact Us button and include:
  1. The name or URL of the campaign
  2. The reason for the change
Providing us with this information upfront helps us process your request more quickly.

What Happens Next

If the current recipient has already completed identity verification, additional confirmation may be required before changes can be made. Depending on the situation, we may:
  1. Request confirmation from the existing recipient
  2. Guide you through resetting the recipient
  3. Send an invitation to the new recipient
Every step is designed with security in mind, ensuring the right person receives the campaign funds.

Important Reminders

Do not delete your campaign to reset the recipient.
This can delay the process and temporarily lock the recipient field.

Double-check recipient details before sending an invitation.
Confirm the name and email address are correct to avoid delays that require manual fixes.

If you’re unsure which scenario applies or need assistance at any stage, contact our support team and we’ll guide you through the process.

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