How to Change the Recipient of Your GiveSendGo Campaign

How to Change the Recipient of Your Campaign

If your campaign’s recipient has already accepted the invitation and connected their bank account, changing them becomes a more involved process than before when you could simply edit their details by yourself. Don't worry though: we’re here to help you through it and make the transition as smooth as possible.

When to Reach out to GiveSendGo Support

If a recipient has accepted the campaign invitation and connected their bank account, you’ll need to contact our support team (support@givesendgo.com) to change a recipient. In your message, be sure to include:
  1. The name or URL of the campaign you want this change to be applied to, especially if you have multiple campaigns
  2. The reason for the change

Recipient Verification and Next Steps

In most cases, we’ll need additional confirmation if the current recipient has already completed identity verification. Depending on the situation, we may:
  1. Require confirmation from the existing recipient
  2. Walk you through resetting the recipient or issuing a new invitation
  3. Every step is designed with security in mind, ensuring the right person receives the campaign funds.

Things to Keep in Mind Before Moving Forward

  1. Don’t delete your campaign in an attempt to reset the recipient. This can delay the process and temporarily lock the recipient field
  2. Double-check recipient details, especially their name and email address, before sending invitations to avoid errors that require manual fixes
  3. Only one verified recipient can be connected to a campaign at a time

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