Getting Started
How GiveSendGo Uses Your Phone Number
Your phone number is used to verify your account at signup and to help you recover access if you're ever locked out. For recipients who opt in, it may also be used for prayer calls. We don't use it for marketing and we never share it with third ...
Creating a User Account on GiveSendGo
Creating a GiveSendGo account is the first step toward launching your fundraiser and sharing your story with the world. Start the Sign-Up Process Go to the GiveSendGo sign-up page and fill in your account details: Legal first name Legal last name ...
Troubleshooting Issues with SMS Verification at Signup
If you didn't receive your SMS verification code during signup, work through these steps before contacting us. Try These First Wait a few minutes and request a new code Check your country code: make sure you selected the correct one for your country ...
Contacting GiveSendGo
Our support team is here when you need us. Use the Contact Us button to send us a message and we'll respond by email within one business day. Before You Reach Out Including the right details upfront gets your issue resolved faster. When you contact ...
Sign-In Issues and Account Lockouts on GiveSendGo
Can't get into your account? Here are the two most common situations and how to fix each one. Forgot Your Password To reset your password: Go to the GiveSendGo login page Click Forgot Password? below the login fields Enter the email address on your ...
Countries Supported on GiveSendGo
GiveSendGo connects fundraiser organizers and givers across the globe. Here's how country support works, whether you're starting a fundraiser or giving to one. For Fundraiser Organizers When you create a fundraiser, you'll select the recipient's ...
Understanding Fees on GiveSendGo
GiveSendGo doesn't charge a platform fee. No cut of what you raise goes to us. Here's exactly what gets deducted and why. The GiveSendGo Platform Fee GiveSendGo charges $0 in platform fees. We're funded by optional tips from givers and fundraiser ...
Deleting Your GiveSendGo User Account
GiveSendGo accounts can't be deleted directly from your account settings. Deletion is handled by our support team for security and verification purposes. Account deletion is permanent and cannot be undone. To request deletion, Contact Us and include ...
Updating Your Email Address on GiveSendGo
How to Update Your Email To change the email address on your GiveSendGo account: Log in to your GiveSendGo account Click your name in the top-right corner, then click Settings Click Change Email Enter your new email address Click Send Verification A ...
Popular Articles
How to Make a Transfer on GiveSendGo
Ready to access your funds? Here's how to make a transfer (also known as a payout), whether you're doing it manually or setting up automatic transfers. Before You Start Three things need to be in place before you can make a transfer: You must be the ...
Updating Your Bank Account
How to Request a Bank Account Update To update your bank account, Contact Us from the email address associated with your GiveSendGo account and include: Your fundraiser link A clear request to update your connected bank account Once we receive your ...
How Transfers Work on GiveSendGo
Once you're set up as your fundraiser's recipient, transfers (sometimes called payouts) are how the donations you've raised move from GiveSendGo to your bank account. Here's a full breakdown of how transfers work, including timing, fees, and what ...
Connect a Bank Account to Your Fundraiser on GiveSendGo
Before You Begin To connect a bank account, you must first be added as the fundraiser recipient. If you're the fundraiser organizer, you can add yourself as the recipient by following the steps in How to Add a Recipient to Your Fundraiser. If someone ...
How GiveSendGo Uses Your Phone Number
Your phone number is used to verify your account at signup and to help you recover access if you're ever locked out. For recipients who opt in, it may also be used for prayer calls. We don't use it for marketing and we never share it with third ...