Our team is dedicated to assisting you with any questions or concerns you may have. Whether you need help with donations, managing your campaign, or understanding our platform, we’re here to support you.

Consider exploring our most popular articles to find the answers you need before reaching out to us:

1. How to Request a Payout
2. Accessing Payouts and Managing Your Funds
3. Starting a Campaign
   
4. How to Add a Recipient and Receive Funds
   
5. Want to Report a Campaign? Here's What to Do
   
6. How to Manage or Cancel a Recurring Donation (Subscription)
   
7. Requesting a Refund and Closing Your Campaign
   

Please consider the following when reaching out to our team:

• Contact us using the email address associated with your account or donation.
• If you're unsure which email you used, please share:
• Any alternate email addresses that you may have used
• The URL of the campaign you’re reaching out about
• The donation number of a donation you're reaching out about
• Be as detailed as you can in your support request.
• We generally reply within an hour between 8 AM and 12 AM EST.