Account, Privacy, and Safety
How We Keep GiveSendGo Safe and Trustworthy
At GiveSendGo, protecting givers and ensuring that funds reach their intended purpose is central to our mission. That's why every campaign we host undergoes multiple layers of review and monitoring to uphold the integrity of our platform. ...
Having Trouble Signing In? Here’s What to Do
Trouble signing into your account or forgot your password? It happens, but we’ve got you covered! This quick guide will show you how to reset your password and explain what to do if you're temporarily locked out. Forgot Your Password? If you know ...
Are Donations Made on GiveSendGo Secure?
Security is a top priority at GiveSendGo, and we're fully committed to protecting every giver who chooses to support a campaign on our platform. Every donation we process is handled through a PCI Level 1–certified payment processor—the highest ...
What Is PCI Compliance and Why Does It Matter?
You may have seen that donations made on GiveSendGo are processed by a PCI Level 1–certified payment processor. But what does that actually mean—and why does it matter? We'll unpack that in this article. What Is PCI Compliance? PCI stands for Payment ...
Want to Report a Campaign? Here's What to Do
At GiveSendGo, we’re committed to stewarding a platform that reflects integrity, trust, and the hope of Jesus. If you come across a campaign that seems suspicious or potentially violates our Terms of Service, we invite you to report it for review. ...
Does GiveSendGo Share My Information?
Your privacy matters to us. At GiveSendGo, we do not share, sell, or distribute your personal information with third parties. The data you provide is used solely to deliver the services you sign up for, such as managing your campaign, processing ...
Staying Safe While Crowdfunding on GiveSendGo
Keeping you safe is one of our top priorities. We work hard to protect your account and information, but staying secure also means staying informed. In this article, we'll cover some simple tips to help you protect yourself and your campaign as you ...
How to Delete Your GiveSendGo User Account
Need to delete your GiveSendGo account? Whether you're wrapping up your time on the platform or simply looking to start fresh, we're here to help make it easy. Deleting Your GiveSendGo Account At this time, GiveSendGo accounts can't be deleted by ...
Updating Your Email Address
Need to change the email address linked to your GiveSendGo account? No problem—it’s quick and easy. Follow these steps to update the email address linked to your account. Update the Email Address Linked to Your GiveSendGo Account Log into your ...
Why a Donation May Be Refunded Automatically
Seeing a refunded donation appear without ever having requested one or any prior notice can be concerning, whether you’re a giver or running a campaign. Refunds that happen automatically tend to happen due to various payment rules, verification ...
Popular Articles
Understanding Fees on GiveSendGo
At GiveSendGo, we believe in generosity—and that includes not charging fees to use our platform. Instead, we're funded by the generosity of campaign organizers and givers who choose to support us. That means 100% of what you raise goes to your cause, ...
Want to Report a Campaign? Here's What to Do
At GiveSendGo, we’re committed to stewarding a platform that reflects integrity, trust, and the hope of Jesus. If you come across a campaign that seems suspicious or potentially violates our Terms of Service, we invite you to report it for review. ...
Accessing and Managing Your Funds
After you've joined your campaign as the recipient, you’ll likely want to know how and when those funds become available to you. This article walks you through how payout timelines on GiveSendGo work, from choosing between manual and automatic ...
Welcome to the GiveSendGo Help Center
Welcome to the GiveSendGo Help Center! This is your go-to space for clear answers, step-by-step guidance, and help navigating GiveSendGo—whether you’re starting a campaign, supporting one, or managing your account. We’ve made this resource to help ...
Connect a Bank Account to Your Campaign
You’ve launched your campaign and donations are coming in. But how do you actually get the funds you've raised? That happens after you connect your bank and complete a quick identity check. You can take care of this in just a few minutes, and we'll ...